Refund & Cancellation Policy
Last Updated: October 1, 2026
This policy explains how cancellation, refunds and delivery work for subscriptions to Viaoga Route Planner (the "Services"), offered by VIAOGA ("Viaoga", "we", "us"). It forms part of our Terms of Use at viaoga.com/terms.
1. Free trial
New workspaces start with a free trial. No payment is taken during the trial. If you do not add a payment method before the trial ends, nothing is charged and the workspace is not renewed.
2. Cancellation
(a) You can cancel your subscription at any time from Settings → Billing in your Viaoga dashboard, or by writing to support@viaoga.com from your account's administrator email address.
(b) Cancellation takes effect at the end of your current billing cycle (monthly or annual). You keep full access to the Services until then, and you will not be charged again.
(c) There is no cancellation fee and no minimum term beyond the billing cycle you have already paid for.
3. Refunds
(a) All payments are non-refundable. We do not provide refunds or credits for any part of a billing cycle, whether monthly or annual, including when a subscription is cancelled part-way through a cycle, when the Services are not used, or when a plan is downgraded.
(b) The same applies to add-ons and usage charges, such as additional drivers or orders above your plan's allowance, which are billed for usage already provided.
(c) Charges made in error. If you are charged twice for the same cycle, or charged after a cancellation has taken effect, write to support@viaoga.com within 30 days of the charge. Once we confirm the error, the amount is refunded to the original payment method within 5–7 working days. How soon it appears in your account depends on your bank or card issuer.
4. Delivery of the Services
(a) Viaoga is software delivered online. There is nothing physical to ship.
(b) Your workspace is available as soon as you complete signup, and the driver app is downloaded from the App Store or Google Play.
(c) After a successful payment, your plan applies to your workspace immediately, and access continues for as long as your subscription is active.
5. Contact
For billing questions, cancellation or a charge you believe is wrong, contact support@viaoga.com. Please include your organisation name and the email address on the account.